Comcast caught lying &cheating AGAIN!!!

As one of the "little" people in life I have learned to review my bills carefully in order to ensure being charged correctly. In my ten years of recent experience I have ran into more improper or down right illegal billing with cable companies. And as the monopolies grow larger and stronger is important all consumers are aware of the liabilities of being their customer. Below is the most recent letter I have had to sent in this eight month long battle to not pay for services I did not get.

I have returned the modem via mail to Comcast on 3/31/08 to the Waltham customer service office on Main Street and will be sending you a check for the balance of my account that is correct. I did not include a check with the modem as the amount of the account is beyond reasonable or even the agree to amount of service.

As this the second account I have with Comcast where the billing of the account was excessive of the ‘’services’’ rendered I will not be paying for any cable television ‘services’ as Comcast was not able to provide service that worked for 24 hours. In fact Comcast still owes me a refund, as they demanded an excessive amount and in the last year and half (since 10/2006) have not refunded any money to me.

As each and every time I contact Comcast I am lied to, you (the collections agency) can do whatever you would like with this information. The fraudulent billing of Comcast has been reported to the appropriate Federal authorities so they are aware that Comcast’s standard operating procedures are fraudulent not only with regard to download speeds but also in their billing practices.

Any future contact regarding this account will be in writing as is my right according to the Fair Credit Act. Comcast was made aware of this in December of 2008 and in their failing to properly pass along information has created a situation where you are in violation of federal law. Furthermore Comcast was told in writing in January 2008 they had no authority to call my cell phone running up my bill because of their inability to follow through with agreed upon account adjustments. If you continue to contact me via telephone rather than via writing I will take legal action against you also. Seeing as your level of professionalism is exponentially above that of Comcast I highly doubt this will be a problem.